After moving in, new homeowners often have questions about services, warranties, and even the home itself. Highlighted below are answers to some of the most common inquiries.
A. Your property manager is in the best position to deal with any day-to-day or routine concerns or questions about the property. This includes (but is not limited to) garbage collection and recycling, elevators, landscaping, parking and extra key fobs.
A. Items such as changing of light bulbs, sealing of tile grout/granite, shower/tub silicone and normal wear and tear are the responsibility of the homeowner. Any damage caused by a homeowner is also their own responsibility to repair.
A. You can schedule an appointment anytime Monday to Friday between the hours of 8 am and 4 pm (except holidays). To make an appointment, please complete the Service Request form.
A. All homeowners are provided with a 12-month warranty from the date of possession. This warranty covers defects in labour and materials as well as the appliances in your home. All cosmetic items (drywall cracks, nail pops, tile cracks, etc.) will be investigated at the end of your 12-month warranty. Please make sure to submit these items as part of your year-end service request. All homeowners are provided with a 24-month warranty on defects in materials and labour related to the distribution systems (electrical, plumbing, heating, ventilation, air conditioning, etc.)
A. The warranty for your home appliances is provided by either Whirlpool, GE (Mabe), or Trail. Please contact the appropriate company directly by calling 1-800-807-6777 (Whirlpool), 1-800-361-3400 (GE), or Trail 604-777-3300 ext #2.
A. Every purchaser can access our property-specific homeowner manuals which provide information about paint colours, basic maintenance and trades lists, as well as a set of manuals regarding appliances.
A. We are here to help and welcome your questions. Please contact Onni Customer Care by email [email protected] or phone 604.602.7711. You can also submit any deficiency concerns by filling out a Service Request Form.