FAQs

After moving in, new homeowners often have questions about services, warranties, and even the home itself. Highlighted below are answers to some of the most common inquiries.

Q. Who do I call regarding building maintenance and operation?

A. Your property manager is in the best position to deal with any day-to-day or routine concerns or questions about the property. This includes (but is not limited to) garbage collection and recycling, elevators, landscaping, parking and extra key fobs.

Q. Onni maintenance vs. Homeowner maintenance

A. Our Customer Care Technicians do not assist with the following items as they are considered the responsibility of the homeowner. This maintenance includes (but is not limited to) items such as changing of light bulbs, sealing of tile grout/granite, shower/tub silicone and damage caused by homeowners or normal wear and tear.

Q. When are service appointments available?

A. You can schedule an appointment anytime Monday to Friday between the hours of 8 am and 4 pm (except holidays). To make an appointment, please complete the Service Request form.

Q. When does my home warranty expire?

A. The warranty for your home appliances is provided by either Whirlpool or GE (Mabe). Please contact the appropriate company directly by calling 1-800-807-6777 (Whirlpool) or 1-800-361-3400 (GE).

Q. Where can I find more information about my new home?

A. Every purchaser can access our property-specific homeowner manuals which provide information about paint colours, basic maintenance and trades lists, as well as a set of manuals regarding appliances.

Q. Who do I call if I still have questions?

A. We are here to help and welcome your questions. Please contact Onni Customer Care by email customercareto@onni.com or phone 416-260-8200. You can also submit any deficiency concerns by filling out a Service Request Form.