• The Onni customer care team is here to help. We are available Monday to Friday from 8 a.m. until 5 p.m. (except holidays), with appointments available until 4 p.m. If this is an after-hours emergency, please contact your building’s property manager for assistance.

    For all general inquiries regarding your home:

    ONNI GROUP
    200-1010 Seymour Street
    Vancouver, B.C.
    V6B 0G1
    Email: customercare@onni.com
    Service Request: Service Request Form
    Phone: 604-602-7711
    Fax: 604-688-7907

    For parking and storage inquiries:
    Email parkingstorage@onni.com

    ONNI GROUP
    177 Fort York Boulevard
    Toronto, On
    M5V 0C7
    Email: customercareto@onni.com
    Service Request: Service Request Form
    Phone: 416-260-8200
    Fax: 416-260-8240

    For parking and storage inquiries:
    Email parkingstorageto@onni.com

    For any warranty related deficiencies: Please fill out a Service Request Form.