FREQUENTLY ASKED QUESTIONS

During what hours are service appointments available?
Appointments can be scheduled Monday to Friday 8:00am to 4:00pm with the exception of holidays. If you require an appointment, please fill out a service request form so that we may contact you to schedule an appointment.

Onni maintenance vs. Homeowner maintenance:
Our Customer Service Technicians do not assist with the following items as they are considered the responsibility of the homeowner. This maintenance includes (but is not limited to) items such as changing of light bulbs, sealing of tile grout/granite, and damage caused by homeowners or normal wear and tear.

When does my in suite warranty coverage expire?
All homeowners are provided with a 12 month warranty from the date of possession. This warranty covers defects in labour and materials as well as the appliances in your home. All cosmetic items such as drywall cracks, nail pops, tile cracks, etc, will only be investigated at the expiration of your one (1) year warranty. Please make sure to submit these items as part of your year end service request. There is a 24 month warranty on defects in materials and labour related to the distribution systems (electrical, plumbing, heating ventilation, air conditioning, etc.)

Who should I contact with regards to warranty service for my appliances?
The warranty for your home appliances is provided by Whirlpool; please contact them directly by calling 1-800-807-6777.

Who should I contact regarding building maintenance and operation?
Please contact your property manager with any concerns relating to the day-to-day operations of the building, including but not limited to garbage collection, extra key fobs, elevator operation and landscaping maintenance.